Meet Our Agents

Meet Our Agents

Making a Difference:

In Your Practice & Our Community

Professional Risk is proudly 100% employee-owned through our Employee Stock Ownership Program. This means when you work with us you’re working directly with an owner committed to providing the highest level of service to our clients.

At Professional Risk, we firmly believe everyone can affect positive change in the world. This shared philosophy shapes the way we do business. Whether it’s assisting our clients with their medical professional needs or organizing regular charity events, all of our employee-owners are committed to this mission every day.

As your agent we work closely with you to ensure your practice has the right coverage in place for your specific needs, all brought to you at competitive pricing. All of our Agents, Service Specialists, Admin, and Managers are licensed Property & Casualty insurance agents with decades of knowledge and experience.



G_Moore and S_Brown.png

Gregg Moore

Risk Advisor

Gregg holds a Bachelor of Science from Fairmont State University, and has worked in our West Virginia office since 1997. His previous experience includes financial and small business ownership. Gregg enjoys meeting new people and working closely with clients on their insurance needs.

Phone: 800.445.4408



Charlotte Dunn

Risk Advisor

Charlotte has served Professional Risk since 1996. In her tenure here, she has focused on Virginia, The District of Columbia and, most recently, she has expanded to New York. She enjoys meeting new people and assisting physician practices with their professional liability needs.

Phone: 800.318.9930 ext. 231



Rhonda Steele

Account Manager

Rhonda joined Professional Risk in 2008 and works with Jennifer Richard to provide service and solutions for our clients. With over a decade in the Property and Casualty insurance industry, she is exceptionally knowledgeable about the steps your practice needs to take to obtain the right coverage. Outside of working full-time, Rhonda is a full-time, busy mother of three young children.

Phone: 800.318.9930 ext. 238



Katheryn McMillen

Account Manager

Katheryn has been with Professional Risk since 2002 and currently works as a senior service specialist handling our insured's everyday needs and services. Katheryn believes in providing excellent customer service and enjoys problem-solving for issues arising from day to day. Away from work, Katheryn spends time with her husband, son, and daughter.

Phone: 800.318.9930 ext. 243



Justin Washington

Sales Associate

Justin joined PRA in late 2018. After graduating VCU’s Business School in Spring 2020, he took on a full-time position with the sales team at PRA. He enjoys being the face and voice of PRA, helping get new clients connected with our agency. Outside of work, Justin loves hitting the gym, playing piano, and spending time with his family and friends.

Phone: 800.318.9930 ext. 209



Mike Weber

P&C Account Manager

Mike joined Professional Risk in January 2021 and he could not be happier to be working as our P&C Account Manager. He has worked in the insurance industry of over 35 years in the San Francisco, Philadelphia and Richmond marketplaces. He is a graduate of James Madison University and had extensive international business studies at San Francisco State University. He achieved a Certified Insurance Counselors (CIC) designation in 2006 and a Certified Authority of Workers’ Compensation (CAWC) designation in 2017. In addition to specializing in Risk Management for those social services and non-profit organizations, he proudly serves as a Chairman of the Board of Directors for the Community Brain Injury Services.

Phone: 800.318.9930 ext. 214



Rhonda Martin

Market Manager

Rhonda started with Professional Risk in 2018 with almost two decades of experience in the P&C insurance industry. She graduated with a Bachelor's in Business Administration from Radford University. Rhonda loves the challenge of something new everyday, meeting new people, and helping others with their insurance needs. When she's not at work, Rhonda stays very busy with her two sons who are both involved in sports. Rhonda also enjoys volunteer opportunities, spending time with family and friends, and visiting the beach.

Phone: 800.318.9930 ext. 240


Kristin Wicker

Risk Advisor

Kristin joined PRA in the fall of 2018 and works primarily in North Carolina. She boasts over 15 years of experience in the healthcare industry and serves physicians in NC, SC, and VA. She is excited to be a part of PRA and enjoys helping physician practices with their insurance needs. When outside of the office, she's a lover of all things outdoors. You may find her hiking, cooking, traveling, spending time at the beach, or spending time with her family.

Phone: 910.596.1070



Devin Stribbling

Business Development Executive

Devin joined Professional Risk in February of 2020 and will serve as our Business Development Executive.  She is a graduate of Howard University where she studied Health Science.  Devin has a background in healthcare and joins us with nearly 13 years of combined experience as a business development professional, managing healthcare professionals and providing direct patient care.  Outside of work, Devin enjoys spending time with her son, traveling, and volunteering with her church and other community organizations.

Phone: 800.318.9930 ext. 244



Connie Dowler

Account Manager

In 2001 Connie joined Professional Risk to assist one of our market managers in servicing accounts. Having worked in the insurance industry since 1986, Connie brought an extensive knowledge of property and casualty insurance customer service to the agency. As an account manager, Connie enjoys making a difference in the lives of physicians and administrators through her compassionate listening, industry expertise, and problem-solving. Outside the office, she loves traveling, live music, and spending time with friends and family.

Phone: 800.318.9930 ext. 237



Joan Kassel

Account Manager

Joan joined Professional Risk in September 2000 and is currently working as an Account Manager for our West Virginia Risk Advisors. She is passionate about providing excellent customer service to our insureds making sure their insurance needs are met with promptness and accuracy. Outside of the office, Joan enjoys spending time with her family and pets as well as taking Cruise vacations and upcycling thift store treasures.

Phone: 800.318.9930 ext. 205


Smiling Business Woman

Judy Quam

Account Manager

Judy joined Professional Risk Associates in 2006 after having lived in California for 30 years. Judy has always enjoyed the customer service side of any type of industry, and she finds satisfaction knowing our clients can count on her for exceptional service and experience.

Phone: 800.318.9930 ext. 239



April Aiken

Service Specialist Manager

April joined Professional Risk in the summer of 2000 and stepped into her management role over the Agency's Service Specialists in early 2017.  She believes in integrity and honesty, and strives to make each client realize they are important and appreciated. When April's not making a difference for your practice, she enjoys reading, traveling, and cheering on the University of Texas Longhorns with her husband and young son. 

Phone: 800.318.9930 ext. 242



Fernanda Amaral

Service Specialist

Fernanda joined Professional Risk in 2014. She has over twelve years' experience working in the property and casualty insurance industry and has extensive knowledge on Business Owners Policies and Workers' Compensation insurance options. She is fluent in Portuguese, Spanish, and English, and enjoys spending time with her children and family.

Phone: 800.318.9930 ext. 241


Kim McMillan

Service Specialist

Kim joined the PRA family in 2016 and is a Client Service Representative. She has a BS in Healthcare Administration and has previously worked in healthcare management. She believes in excellent customer service and ensuring every client has a great experience while working with PRA. She enjoys spending time with her family, including her three teenagers, and hanging with her girlfriends.

Phone: 800.318.9930 ext. 225



Becky Downey

Service Specialist

In 1998, Becky joined the team at Professional Risk and is our longest-employed service specialist who continues to serve our clients and community. Since 1978, working on both the carrier and agency side of the insurance industry, Becky continues to find joy in her career stating, "Insurance is a challenge and provides a variety of jobs." When she's not sharing her knowledge and providing solutions for our physician practices and large group networks, she enjoys spending time with her friends, family, and especially her Yorkie-Poo, Ginger Lee.

Phone: 800.318.9930 ext. 203



Kandis Green

Key Account Strategist

Kandis joined Professional Risk in May of 2018. She's a graduate of James Madison University where she majored in Health Services Administration with a minor in General Business. She is most excited about working with physicians and administrators to make a positive difference in their health organizations, and she aims to achieve these changes by providing excellent customer service. Outside of work, she enjoys hiking with her dog and spending time with family and friends. 

Phone: 800.318.9930 ext. 236


Katie Winn.jpg

Katie Winn

Service Specialist

Katie started her career at Professional Risk in November of 2005. She enjoys the challenges that come with helping  healthcare professionals find liability solutions. Katie's mantra in the office is "It's something new everyday!" When she's not in the office she loves spending time with her two children and husband. She is also an avid runner in her spare time and has competed in many half marathons.

Phone: 800.318.9930 ext. 212


Service Specialists



Bonnie Do

Operations Systems Specialist

Bonnie has been with Professional Risk since 2017. She returned to the workforce after spending time at home caring for her children. She loves working for PRA because of the family atmosphere and company values. She enjoys spending time with her family, volunteering as a youth soccer coach and supporting the Richmond Kickers.

Phone: 800.318.9930 ext. 204



Tayler Gardner

Marketing Specialist

Tayler joined PRA in October of 2017. She holds a Bachelor's Degree from George Mason University and enjoys the unique opportunity to balance creativity and functionality in her work. She loves PRA's work-culture and dedication to community service. Outside of the office, she can often be found reading a book poolside, hiking with her dog, or traveling abroad with her husband.

Phone: 800.318.9930 ext. 246



Tammy Bryant

Administrative Manager

Before joining Professional Risk in 2008, Tammy worked in the real estate industry for over 15 years. Working directly with the President and CEO of Professional Risk and all other department heads, Tammy ensures the agency operations run smoothly. She coordinates the continuing education requirements for our agents, and enjoys helping her colleagues every day. Outside of work, Tammy loves laughing with her family and friends, and spending time at the beach.

Phone: 800.318.9930 ext. 227



Daniella Gore

Operations Support Specialist

Daniella joined PRA in January 2020. She is currently working towards a degree in Biology. When she's not studying or working, Daniella likes to play with her dog and doing art.

Phone: 800.318.9930 ext. 246



John Glander


John founded Professional Risk Associates to bring innovative market options for medical professional liability insurance in the Mid-Atlantic region. While John is the President and CEO, employees share ownership of the company through an ESOP, which stands for Employee Stock Ownership Plan. As the President and CEO, John focuses on the financial well-being of the agency, and acts as the sole ESOP trustee. When not in the office, John enjoys working on his farm, traveling, and spending time with his family and dogs.

Phone: 800.318.9930 ext. 211



Jennifer Richard

Vice President

Jennifer serves as Associates Vice President of Sales and Marketing and has been with the agency since 2001. She holds an Associate in Risk Management (ARM) and a Registered Professional Liability Underwriter (RPLU) designation and has over 15 years of insurance experience. Jennifer enjoys working with physician and podiatry practices throughout the mid-Atlantic region and providing sales and marketing support to the agency.

Phone: 800.318.9930 ext. 210



Mike Owens

Associate Vice President

Mike joined the Professional Risk team in 2009. Prior to working with Professional Risk, Mike worked for the Medical Society of Virginia Insurance Agency and has over 25 years of insurance experience. He is a graduate of James Madison University and holds an Associate in Insurance Production designation from the Independent Insurance Agents & Brokers of America, Inc. In late 2015, Mike was appointed as the Director of Key Accounts in order to help streamline our exceptional services to large group practices and network programs.

Phone: 800.318.9930 ext. 249



Steve Fargis

Executive Vice President

A graduate of the Medical College of Virginia, with a Masters in Health Administration, Steve began his career with Bon Secours Health System, he later served as Vice President of the Virginia Hospital Association, before moving to The Virginia Insurance Reciprocal as Vice President for Underwriting and Marketing. In 1995, Steve joined National Capital Reciprocal Insurance Company (NCRIC) and served as the Chief Operating Officer for there until its merger with ProAssurance. In 2007, Professional Risk welcomed Steve to the team. He currently serves as Senior Vice President of our Agency managing sales and marketing.

Phone: 800.318.9930 ext. 245



Cari Fessler

Vice President

Cari joined Professional Risk Associates in February 2013 after a 15 year career focusing on Operational Leadership, Human Resources Management and Consulting, and New Business Development.  As Vice President of Operations, Cari leads Professional Risk’s efforts to remain a best in class workplace, develops and executes our technology plan, coordinates operational support efforts and oversees client accounting.  She is also responsible for administration of our Employee Stock Ownership Plan (E.S.O.P.).  

Phone: 800.318.9930 ext. 206